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The Essential Skills of Supervision

admin — Thu, 18 Aug 2011 06:02:45 +0000

Objectives

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This one-day workshop will give you just that opportunity.

Benefits

You will understand the scope and nature of the supervisory position
You will learn some ways to deal with the challenges of the role
You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization
You will identify key techniques to help you plan and prioritize effectively
You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision

Outline

Adjusting to your role
A supervisor’s responsibilities
Making plans
Leadership
The Situational Leadership model
Problem employees
Synergy
Trust
Team development
Communication skills
The communication process
Motivation
Orientation
Training
Providing feedback
Delegation
Dealing with conflict
Discipline

Facilitator Profile

Dr Thomas Koo is currently Head of a Singapore Quality Award organization and has more than 15 years of extensive experience in both the private and public education and training sector. Presently, he is also lecturing in renowned university degree programs in Singapore.

He has trained students from various industry backgrounds in certificate, diploma and degree programs levels as well as adult learners. Dr Koo specializes in business subjects including Business Management; International Marketing; International Business; Marketing; Entrepreneurship; Communications, Economics; General Management; Marketing; Human Resource Management, Organizational Behavior, and Small Business Management.

Consistently rated highly by students, he has nurtured top students in every cohort and has won the ‘Best Trainer Award’ thrice.

Dr Thomas Koo’s industry credentials include strategic and advisory roles with Informatics Holdings Ltd and the Altron Education Group in areas of program and business development; courseware development, international franchisee training, articulation and credit transfer with overseas universities, global brand building for the Thames franchise system; franchise training and support for new and existing franchisees, centre setup and advising, testing and certification, and served as Vice Dean in the School of Business School and member of Academic Advisory Board. He was responsible for the regional expansion of the International Division and the financial aspect of all the centers locally and overseas including Singapore, Malaysia, Hong Kong, China, Indonesia, Philippines, Pakistan, India, Cambodia and Myanmar.

Dr Thomas Koo has led teams to win national and international competitions such as the “Best Overseas Virtual Enterprise” in the Hong Kong International Trade Fair; 2 Gold Awards in the National Innovation Quality Circle in 2006 and 2008 for an educational simulation software developed in-house; and winning “Voter’s Choice Award” and “1st Runner-Up Award” in the INNOVATE IT Challenge organized by the Singapore Management University.

He has also contributed to the Higher Education scene by serving as a judge for the Start-up@Singapore National Business Plan Competition by NUS to evaluate Business Plans since 2006.

In his current organization, Dr Koo has been awarded the “Outstanding Facilitator Award” for Productivity & Innovation; “College Commendations Awards” for Entrepreneurship Development and the INNOVA Award for leading in learning and innovation.

He is currently teaching Organization Change Management in Edinburgh Napier University’s degree programme. Most of the students enrolled in this degree programme are HR professionals.

Eliminating Stress: A Guide to a Healthy Lifestyle

admin — Thu, 18 Aug 2011 05:42:00 +0000

Objectives

Stress is an inevitable part of life. The demands of work, home and society all place stress on us. In moderate amounts, stress can actually be good for us. It only becomes harmful when it threatens to take control of our lives. This one-day workshop will help you identify your personal stressors and explore ways to manage and prevent stress.

Benefits

Understand stress
Be better able to deal with stressful situations
Become more stress-resilient
Personalize techniques to manage stress
Develop time management and problem solving skills

Outline

Defining stress
The causes and costs of stress
Understanding and managing precipitating factors
Holmes-Rahe stress inventory
The triple A approach: Alter, Avoid, and Accept
Being flexible in the face of change
Dealing with anger and worry
Solving problems
Building supportive relationships
Using humor
Relaxation techniques
Nutrition, exercise and sleep
Making the most of vacations
Redefine your expectations
Getting organized at work and at home
Delegating and saying no

Facilitator Profile

Consistently rated highly by students, he has nurtured top students in every cohort and has won the ‘Best Trainer Award’ thrice.

He has also contributed to the Higher Education scene by serving as a judge for the Start-up@Singapore National Business Plan Competition by NUS to evaluate Business Plans since 2006.

He is currently teaching Organization Change Management in Edinburgh Napier University’s degree programme. Most of the students enrolled in this degree programme are HR professionals.

Using Activities to Make Training Fun

admin — Thu, 18 Aug 2011 04:00:09 +0000

Objectives

Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, we’ve all been somewhere where the class clown is able to lighten the mood and help people have fun. The good news is that humor can help you make your training sessions just as engaging as those fun social occasions.

Even better, you don’t need to be the class clown or an award-winning comedian to do it. This one-day workshop will help you identify what kind of humor you can bring to the classroom, and how games can help you engage your participants.

Benefits

Understand how training can include the use of humor and games
Explore different types of games
Identify methods to elicit participant buy-in
Understand humor principles in adult learning
Troubleshoot when games go badly
Develop your own games

Outline

Adult learning principles
Let’s have some fun!
Obtaining buy-in
Choosing the right game
When games go badly
Using humor in training
Wavy lines
Quick and easy games
How to create a game

Facilitator Profile

Leonard is a passionate facilitator and trainer with more than 12 years of experience in developing impactful training workshops for a wide range of audiences, including working professionals from all over the world, young people, as well as children with special needs. He specializes in providing indoor and outdoor experiential learning, Train-the-Trainer workshops and Facilitator Coaching.

He has accumulated a wide range of management portfolios and human capital development experience in different industries and is therefore able to interact and connect with different audiences. With his sincere, humorous and approachable style of training facilitation, Leonard has garnered consistently excellent feedback.

Leonard has conducted training around the Asia Pacific region for many clients, including Fortune 500 companies. Some organizations which he has facilitated training for are: Coca-Cola, Pfizer, Price Waterhouse Coopers, DBS, OCBC, Citibank, MAS, Munich Re, NUS, SingTel, CPF, CNB, Singapore Power, Transitlink, LKY School of Policy, Linde Gas and many others.

Leonard studied English Language, English Literature and Sociology at the National University of Singapore. He holds a Masters in Applied Linguistics from the National University of Singapore and the Regional English Language Centre, specializing in oral proficiency, including effective presentation techniques. He has conducted international workshops on speaking good English and effective presentation skills.

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.

Resolving Conflicts at the Workplace

admin — Thu, 18 Aug 2011 03:49:53 +0000

Objectives

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. If you agree with his point, this workshop’s for you! It will help you identify how you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

Benefits

Recognize how your own attitude and actions impact others
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Learn techniques for managing and dealing with anger

Outline

Interactions with others
Reciprocal relationships
Anthony Robbins’ Agreement Frame
Dealing with change
The five-step process
Managing your anger
Managing other people’s anger
Why don’t people do what they are supposed to?
Causes of difficult behavior
De-stressing options

Facilitator Profile

Ah Huat is currently a lecturer of Logistics, Management, Marketing, Strategic Management and Human Resource Programs in Diploma, Degree and Post Degree programs. He is also a freelance lecturer and soft skills trainer. His clients include various reputable corporations/business schools/universities in Singapore.

He spent 20 years in Toshiba Singapore Pte developing, training, motivating and leading leaders. Besides speaking regularly to large groups of audience, he is also skilled in counseling and coaching individuals and team leaders. Ah Huat was trained in Japan in the “6 Sigma” technique and also won an award in Singapore while he was a “6 Sigma” project leader in Toshiba. He excelled in his previous tenure with Electrolux, and Rank Xerox, and was recognized as an effective and meticulous trainer.

Ah Huat has wide-reaching experience in organizational change, complexity and effectiveness. He has 35 years of working experience in Strategic Management, Marketing, Technical Staff Management, Call Centre Management and as a specialist in Logistics and Operations Management.

Ah Huat’s training experience includes lecturing at various universities such as Curtin University,Heriot-Watt University), Melior (Central Queensland University), as well as facilitating student/executive groups. Recently, Ah Huat was involved as a trainer with a customized program directed at McDonald managers in EASB.

He graduated from Thames Valley University, U.K., majoring in MIS; and acquired his Chartered Diploma in Marketing from the Chartered Institute of Marketing UK. Ah Huat was also awarded a Master in Business Administration in 1999 from the University of Birmingham, U.K. In addition, he has passed the competencies assessment by IAL(WDA/CPE recognized body), and is an ACTA trained trainer and assessor.

Overcoming Objections to Nail the Sale

admin — Thu, 18 Aug 2011 03:35:12 +0000

Objectives

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one day workshop will help you plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter, and improve your chances at closing the sale.

Benefits

Identify the steps you can take to build your credibility
Identify the objections that you encounter most frequently
Develop appropriate responses when prospective buyers ask tricky questions
Learn ways to disarm objections with proven rebuttals that get the sale back on track
Learn how to recognize when a prospect is ready to buy
Discuss how working with your sales team can help you succeed

Outline

Building credibility
Your competition
Critical communication skills
Observation skills
Handling customer complaints
Overcoming objections
Handling objections (including general and specific response strategies)
Pricing issues
How can teamwork help me?
Buying signals
Closing the sale

Facilitator Profile

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.

Conquering Your Fear of Speaking in Public

admin — Thu, 18 Aug 2011 03:28:27 +0000

Objectives

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups.

Benefits

Enhance the ability to speak one-on-one with others
Feel more confident speaking socially or in small groups such as meetings
Practise developing these skills in a safe and supportive setting

Outline

Good communication skills
Barriers to communication
The skill of interactive listening
Interpersonal skills
Self-disclosure
The art of conversation
Re-designing yourself for strength
Professionalism
Fifteen ways to master a meeting
Sticky situations
Controlling physical and mental nervousness

Facilitator Profile

Essential Skills in Negotiation

admin — Thu, 18 Aug 2011 03:22:47 +0000

Objectives

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two day workshop will provide you with a comfortable level of knowledge to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and imparts techniques for turning face-to-face confrontation into side-by-side problem solving.

Benefits

Understand how often we all negotiate and the benefits of good negotiation skills
Recognize the importance of preparing for the negotiation process, regardless of the circumstances
Identify the various negotiation styles and their advantages and disadvantages
Develop strategies for dealing with tough or unfair tactics
Gain skills in developing alternatives and recognizing options
Have the opportunity to practise the “how to” of these skills in a supportive environment
Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA

Outline

What is negotiation?
The successful negotiator
Preparing for negotiation
The nuts and bolts
Making the right impression
Getting off to a good start
Exchanging information
The bargaining stage
Inventing options for mutual gain
Getting past no and getting to yes
Dealing with negative emotions
Moving from bargaining to closing
The closing stage

Facilitator Profile

Consistently rated highly by students, he has nurtured top students in every cohort and has won the ‘Best Trainer Award’ thrice.

He has also contributed to the Higher Education scene by serving as a judge for the Start-up@Singapore National Business Plan Competition by NUS to evaluate Business Plans since 2006.

He is currently teaching Organization Change Management in Edinburgh Napier University’s degree programme. Most of the students enrolled in this degree programme are HR professionals.

Survival Skills for the New Trainer

admin — Thu, 18 Aug 2011 03:14:33 +0000

Objectives

Some individuals become trainers because they are passionate about sharing their knowledge and about helping people. Others become trainers because their employer asks them to get involved in mentoring, training, or coaching new or existing employees. Trainers also get started when they want to make some changes to their daily activities, but wish to continue contributing to a particular organization or industry.

If you are thinking about becoming a trainer, or have started doing some training already and what to know more about what will help you to become an excellent trainer, this one-day workshop will help. Designed as an exploration of the essential skills that trainers need to develop, it will get you started on the learning process in an interactive and fun environment.

Benefits

Understand the essential background for trainers must have
Explore how being genuine enhances training
Identify the elements of good questions
Understand how to apply listening skills
Develop rapport building strategies
Describe the essentials of presentation skills

Outline

What makes a good trainer?
Projecting the right image
Being genuine
Acting assertively vs. aggressively
Asking the right questions to get the right answers
Listening
Connecting with people
Presentation skills
Essentials for success
Do’s and don’ts for new trainers

Facilitator Profile

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.

Effective Planning and Scheduling

admin — Thu, 18 Aug 2011 03:03:03 +0000

Objectives

As project managers and supervisors, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This one-day workshop will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

Participants should complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

Benefits

Define and create a Work Breakdown Structure
Identify and understand task relationships
Estimate task durations and determine project duration
Construct a network diagram
Calculate the critical path of a project
Use the Program Evaluation and Review Technique (PERT) to create estimates
Plan for risks
Create a communication plan
Effectively allocate project resources
Update and monitor the project schedule

Outline

Projects and schedules
The Work Breakdown Structure (WBS)
Estimating activity durations
Identifying task dependencies
Aligning resources with activities
Project planning
Scheduling software
Uncertainty and risk management
Communication
Creating a viable schedule
Updating and monitoring the schedule

Facilitator Profile

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.

Defusing Tense Situations of the Workplace

admin — Thu, 18 Aug 2011 02:41:36 +0000

Objectives

All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict.

Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this one-day workshop.

Benefits

Understand what conflict is and how it can escalate
Recognize the five most common conflict resolution styles and when to use them
Increase positive information flow through non-verbal and verbal communication skills
Develop effective techniques for intervention strategies
Strengthen staff trust and morale
Become more confident of your ability to manage conflicts to enhance productivity and performance

Outline

The pros and cons of conflict
Types of conflict
The Johari Window
The five stages of conflict
Your conflict resolution style
The Communication Funnel
Questioning and listening skills
Seven steps to ironing things out
Facilitation skills
Setting norms
Making an intervention

Facilitator Profile