Objectives

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference, you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This one-day course will give you the EQ edge.

Benefits

• Understand what emotional intelligence means
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Create a personal vision statement
• Understand the difference between optimism and pessimism
• Validate emotions in others

Outline

• History of emotional intelligence
• Definition of emotional intelligence
• Optimism
• The seven human emotions
• Personal vision
• Values, principles, strengths, and talents
• Validating emotions in others
• And much more!

Facilitator Profile

Leonard is a passionate facilitator and trainer with more than 12 years of experience in developing impactful training workshops for a wide range of audiences, including working professionals from all over the world, young people, as well as children with special needs. He specializes in providing indoor and outdoor experiential learning, Train-the-Trainer workshops and Facilitator Coaching.

He has accumulated a wide range of management portfolios and human capital development experience in different industries and is therefore able to interact and connect with different audiences. With his sincere, humorous and approachable style of training facilitation, Leonard has garnered consistently excellent feedback.

Leonard has conducted training around the Asia Pacific region for many clients, including Fortune 500 companies. Some organizations which he has facilitated training for are: Coca-Cola, Pfizer, Price Waterhouse Coopers, DBS, OCBC, Citibank, MAS, Munich Re, NUS, SingTel, CPF, CNB, Singapore Power, Transitlink, LKY School of Policy, Linde Gas and many others.

Leonard studied English Language, English Literature and Sociology at the National University of Singapore. He holds a Masters in Applied Linguistics from the National University of Singapore and the Regional English Language Centre, specializing in oral proficiency, including effective presentation techniques. He has conducted international workshops on speaking good English and effective presentation skills.

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.