Objectives

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This one-day workshop will give you just that opportunity.

Benefits

• You will understand the scope and nature of the supervisory position
• You will learn some ways to deal with the challenges of the role
• You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization
• You will identify key techniques to help you plan and prioritize effectively
• You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision

Outline

• Adjusting to your role
• A supervisor’s responsibilities
• Making plans
• Leadership
• The Situational Leadership model
• Problem employees
• Synergy
• Trust
• Team development
• Communication skills
• The communication process
• Motivation
• Orientation
• Training
• Providing feedback
• Delegation
• Dealing with conflict
• Discipline

Facilitator Profile

Dr Thomas Koo is currently Head of a Singapore Quality Award organization and has more than 15 years of extensive experience in both the private and public education and training sector. Presently, he is also lecturing in renowned university degree programs in Singapore.

He has trained students from various industry backgrounds in certificate, diploma and degree programs levels as well as adult learners. Dr Koo specializes in business subjects including Business Management; International Marketing; International Business; Marketing; Entrepreneurship; Communications, Economics; General Management; Marketing; Human Resource Management, Organizational Behavior, and Small Business Management.

Consistently rated highly by students, he has nurtured top students in every cohort and has won the ‘Best Trainer Award’ thrice.

Dr Thomas Koo’s industry credentials include strategic and advisory roles with Informatics Holdings Ltd and the Altron Education Group in areas of program and business development; courseware development, international franchisee training, articulation and credit transfer with overseas universities, global brand building for the Thames franchise system; franchise training and support for new and existing franchisees, centre setup and advising, testing and certification, and served as Vice Dean in the School of Business School and member of Academic Advisory Board. He was responsible for the regional expansion of the International Division and the financial aspect of all the centers locally and overseas including Singapore, Malaysia, Hong Kong, China, Indonesia, Philippines, Pakistan, India, Cambodia and Myanmar.

Dr Thomas Koo has led teams to win national and international competitions such as the “Best Overseas Virtual Enterprise” in the Hong Kong International Trade Fair; 2 Gold Awards in the National Innovation Quality Circle in 2006 and 2008 for an educational simulation software developed in-house; and winning “Voter’s Choice Award” and “1st Runner-Up Award” in the INNOVATE IT Challenge organized by the Singapore Management University.

He has also contributed to the Higher Education scene by serving as a judge for the Start-up@Singapore National Business Plan Competition by NUS to evaluate Business Plans since 2006.

In his current organization, Dr Koo has been awarded the “Outstanding Facilitator Award” for Productivity & Innovation; “College Commendations Awards” for Entrepreneurship Development and the INNOVA Award for leading in learning and innovation.

He is currently teaching Organization Change Management in Edinburgh Napier University’s degree programme. Most of the students enrolled in this degree programme are HR professionals.