Objectives

Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Understanding the subtleties that effective supervising entails will help you carry out the goals of your supervisory role with enhanced results.

This one-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your management role, whether you are a team leader, a project manager, or a unit coordinator.

Benefits

• Clarify roles and responsibilities of the new job
• Adjust to the new role with confidence and an assurance you can handle the position
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees
• Develop a technique for making sure you give employees instructions that are clear and understood
• Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent

Outline

• Pre-Assignment Review
• Making the Transition
• Responsibilities of a Supervisor
• Setting Goals
• Planning for Success
• Listening Skills
• Asking Questions
• Giving Feedback
• Ask for What You Want
• Giving Instructions
• Orders, Requests, and Suggestions
• Managing Conflict
• Dealing with Difficult Employees
• Dealing with Others
• The Reciprocal Quality of Relationships

Facilitator Profile

Leonard is a passionate facilitator and trainer with more than 12 years of experience in developing impactful training workshops for a wide range of audiences, including working professionals from all over the world, young people, as well as children with special needs. He specializes in providing indoor and outdoor experiential learning, Train-the-Trainer workshops and Facilitator Coaching.

He has accumulated a wide range of management portfolios and human capital development experience in different industries and is therefore able to interact and connect with different audiences. With his sincere, humorous and approachable style of training facilitation, Leonard has garnered consistently excellent feedback.

Leonard has conducted training around the Asia Pacific region for many clients, including Fortune 500 companies. Some organizations which he has facilitated training for are: Coca-Cola, Pfizer, Price Waterhouse Coopers, DBS, OCBC, Citibank, MAS, Munich Re, NUS, SingTel, CPF, CNB, Singapore Power, Transitlink, LKY School of Policy, Linde Gas and many others.

Leonard studied English Language, English Literature and Sociology at the National University of Singapore. He holds a Masters in Applied Linguistics from the National University of Singapore and the Regional English Language Centre, specializing in oral proficiency, including effective presentation techniques. He has conducted international workshops on speaking good English and effective presentation skills.

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.