Objectives

In today’s world, you need business savvy and the ability to establish yourself in a credible manner to open doors. A faux pas at the wrong time can damage your career.

If you are newly appointed to a management position, or if you interact with new people regularly, this workshop will equip you with the skills necessary to breeze through your job and feel at ease in the corporate arena.

The knowledge you gain through this workshop will allow you take a quantum leap forward in skill, sophistication, and confidence, allowing you to enhance and project a professional business image.

Benefits

• Discover how to introduce yourself with finesse – from shaking hands and using eye contact to remembering names
• Dress to impress for every business occasion
• Feel more confident of your business communication in every situation
• Use your business cards wisely
• Perfect your handshake
• Establish trust and credibility to give you the upper hand in any situation

Outline

• How Business Etiquette is Crucial to Your Career
• How to Make a Good First Impression
• Ways of Remembering Names
• Business Card Etiquette
• Dining Etiquette
• How to Shake Hands
• Deciphering the Dress Code
• What to Include in a Business Wardrobe
• Telephone Etiquette
• E-mail Etiquette

Facilitator Profile

Leonard is a passionate facilitator and trainer with more than 12 years of experience in developing impactful training workshops for a wide range of audiences, including working professionals from all over the world, young people, as well as children with special needs. He specializes in providing indoor and outdoor experiential learning, Train-the-Trainer workshops and Facilitator Coaching.

He has accumulated a wide range of management portfolios and human capital development experience in different industries and is therefore able to interact and connect with different audiences. With his sincere, humorous and approachable style of training facilitation, Leonard has garnered consistently excellent feedback.

Leonard has conducted training around the Asia Pacific region for many clients, including Fortune 500 companies. Some organizations which he has facilitated training for are: Coca-Cola, Pfizer, Price Waterhouse Coopers, DBS, OCBC, Citibank, MAS, Munich Re, NUS, SingTel, CPF, CNB, Singapore Power, Transitlink, LKY School of Policy, Linde Gas and many others.

Leonard studied English Language, English Literature and Sociology at the National University of Singapore. He holds a Masters in Applied Linguistics from the National University of Singapore and the Regional English Language Centre, specializing in oral proficiency, including effective presentation techniques. He has conducted international workshops on speaking good English and effective presentation skills.

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.