Objectives

Coach, Role Model, Counselor, Supporter, Guide…These are some of the roles we play on a day-to-day basis.

Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Knowing how and when to coach is an essential skill that can benefit both you and your organization.

Learn how to coach by looking at coaching as a partnership that involves giving both support and challenging opportunities to employees. This one-day workshop will help you become a better coach in all senses of the word.

Benefits

• Understand how coaching can be used to develop your team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognize employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them

Outline

• Defining Coaching
• The Two Schools of Coaches
• Five Critical Coaching Skills
• Communications Skills
• Non-Verbal Communication
• Johari Windows
• Learning Styles and Principles
• Methods of Feedback
• Benefits/Consequences Approach
• Dealing with Problem Employees
• When Not to Coach

Facilitator Profile

Dr Thomas Koo is currently Head of a Singapore Quality Award organization and has more than 15 years of extensive experience in both the private and public education and training sector. Presently, he is also lecturing in renowned university degree programs in Singapore.

He has trained students from various industry backgrounds in certificate, diploma and degree programs levels as well as adult learners. Dr Koo specializes in business subjects including Business Management; International Marketing; International Business; Marketing; Entrepreneurship; Communications, Economics; General Management; Marketing; Human Resource Management, Organizational Behavior, and Small Business Management.

Consistently rated highly by students, he has nurtured top students in every cohort and has won the ‘Best Trainer Award’ thrice.

Dr Thomas Koo’s industry credentials include strategic and advisory roles with Informatics Holdings Ltd and the Altron Education Group in areas of program and business development; courseware development, international franchisee training, articulation and credit transfer with overseas universities, global brand building for the Thames franchise system; franchise training and support for new and existing franchisees, centre setup and advising, testing and certification, and served as Vice Dean in the School of Business School and member of Academic Advisory Board. He was responsible for the regional expansion of the International Division and the financial aspect of all the centers locally and overseas including Singapore, Malaysia, Hong Kong, China, Indonesia, Philippines, Pakistan, India, Cambodia and Myanmar.

Dr Thomas Koo has led teams to win national and international competitions such as the “Best Overseas Virtual Enterprise” in the Hong Kong International Trade Fair; 2 Gold Awards in the National Innovation Quality Circle in 2006 and 2008 for an educational simulation software developed in-house; and winning “Voter’s Choice Award” and “1st Runner-Up Award” in the INNOVATE IT Challenge organized by the Singapore Management University.

He has also contributed to the Higher Education scene by serving as a judge for the Start-up@Singapore National Business Plan Competition by NUS to evaluate Business Plans since 2006.

In his current organization, Dr Koo has been awarded the “Outstanding Facilitator Award” for Productivity & Innovation; “College Commendations Awards” for Entrepreneurship Development and the INNOVA Award for leading in learning and innovation.

He is currently teaching Organization Change Management in Edinburgh Napier University’s degree programme. Most of the students enrolled in this degree programme are HR professionals.