Objectives

This one-day workshop is designed to help you improve your interactions with people at your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of non-verbal messages. Effective skills taught will benefit those who are struggling to find that middle ground between being too aggressive and too passive, and teach them how to counter the manipulative tactics of difficult people. Participants will also learn more about the elements of our communication with others that help to reveal appropriate information about ourselves, and how to better manage ourselves to project a professional image.

Benefits

• Identify common communication problems that may be holding you back
• Develop skills in asking questions that give you information you need
• Learn what signals your non-verbal messages are sending others
• Develop skills in listening actively and empathetically to others
• Learn how to firmly stand your ground and make your feelings heard
• Enhance your ability to handle difficult situations without being manipulated
• Be aware of the five types of relationships

Outline

• 10 commandments of positive relationships
• Self-awareness
• Feeling competent
• Communication barriers
• Asking good questions
• Listening skills
• Johari Windows
• Improving your self-image
• Five approaches to relationships
• Your frame of reference
• The assertive formula
• Saying no

Facilitator Profile

Leonard is a passionate facilitator and trainer with more than 12 years of experience in developing impactful training workshops for a wide range of audiences, including working professionals from all over the world, young people, as well as children with special needs. He specializes in providing indoor and outdoor experiential learning, Train-the-Trainer workshops and Facilitator Coaching.

He has accumulated a wide range of management portfolios and human capital development experience in different industries and is therefore able to interact and connect with different audiences. With his sincere, humorous and approachable style of training facilitation, Leonard has garnered consistently excellent feedback.

Leonard has conducted training around the Asia Pacific region for many clients, including Fortune 500 companies. Some organizations which he has facilitated training for are: Coca-Cola, Pfizer, Price Waterhouse Coopers, DBS, OCBC, Citibank, MAS, Munich Re, NUS, SingTel, CPF, CNB, Singapore Power, Transitlink, LKY School of Policy, Linde Gas and many others.

Leonard studied English Language, English Literature and Sociology at the National University of Singapore. He holds a Masters in Applied Linguistics from the National University of Singapore and the Regional English Language Centre, specializing in oral proficiency, including effective presentation techniques. He has conducted international workshops on speaking good English and effective presentation skills.

Leonard holds a Postgraduate Diploma in Human Resource Development and Department Management, specializing in Organizational Development and Change Management.

Leonard is a firm believer of continuous learning and that one has to constantly unlearn, learn and relearn in order to maximise one’s potential.