Objectives

This workshop concentrates on the pre-interview preparation. You will learn how to develop questions and understand their value; specific interview techniques, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.

Benefits

• Recognize the costs incurred by an organization when a wrong hiring decision is made
• Develop a fair and consistent interviewing process for selecting employees
• Prepare better job advertisements and target a variety of markets
• Be able to develop a job analysis and position profile
• Use traditional, behavioral, achievement oriented, holistic and situational interview questions
• Enhance communication skills that are essential for a skilled recruiter
• Effectively interview difficult applicants
• Check references more effectively
• Understand the basic employment and human rights laws that can affect the hiring process

Outline

• The cost of hiring errors
• Why use behavioral interview techniques
• How to get the information you need
• Advertising guidelines
• Communication skills
• Coming up with interview questions
• Effective resume screening
• Developing an efficient interview format
• Ethical and legal issues
• Interviewing techniques
• Asking questions and listening for answers
• Reference checks

Facilitator Profile

Dennis has over 16 years of corporate experiences and has held managerial positions in several multinational organizational in the financial and retail sector overseeing global marketing, business strategies and training & development. Having worked and delivered training programs across international borders ranging from Middle East, Asia and Australasia to many executives and managers from organisations such as AIA, Citibank, SPH, Great Eastern Life, YEOs, OSIM, Singapore Turf Club, Luftansa Air, RSH(Dubai) and many others.

He brings wealth of practical business insights and is known for his clear and strategic thinking as well as his ability to help associates translate concepts and strategies into action plans to achieve measurable results.

His passion and great sense of humour in engaging the participants has significant impact on the learning effectiveness. He is a firm believer of continual learning and constantly strives to exceed expectation of himself and the learners.