Objectives

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. If you agree with his point, this workshop’s for you! It will help you identify how you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

Benefits

• Recognize how your own attitude and actions impact others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation
• Learn techniques for managing and dealing with anger

Outline

• Interactions with others
• Reciprocal relationships
• Anthony Robbins’ Agreement Frame
• Dealing with change
• The five-step process
• Managing your anger
• Managing other people’s anger
• Why don’t people do what they are supposed to?
• Causes of difficult behavior
• De-stressing options

Facilitator Profile

Ah Huat is currently a lecturer of Logistics, Management, Marketing, Strategic Management and Human Resource Programs in Diploma, Degree and Post Degree programs. He is also a freelance lecturer and soft skills trainer. His clients include various reputable corporations/business schools/universities in Singapore.

He spent 20 years in Toshiba Singapore Pte developing, training, motivating and leading leaders. Besides speaking regularly to large groups of audience, he is also skilled in counseling and coaching individuals and team leaders. Ah Huat was trained in Japan in the “6 Sigma” technique and also won an award in Singapore while he was a “6 Sigma” project leader in Toshiba. He excelled in his previous tenure with Electrolux, and Rank Xerox, and was recognized as an effective and meticulous trainer.

Ah Huat has wide-reaching experience in organizational change, complexity and effectiveness. He has 35 years of working experience in Strategic Management, Marketing, Technical Staff Management, Call Centre Management and as a specialist in Logistics and Operations Management.

Ah Huat’s training experience includes lecturing at various universities such as Curtin University,Heriot-Watt University), Melior (Central Queensland University), as well as facilitating student/executive groups. Recently, Ah Huat was involved as a trainer with a customized program directed at McDonald managers in EASB.

He graduated from Thames Valley University, U.K., majoring in MIS; and acquired his Chartered Diploma in Marketing from the Chartered Institute of Marketing UK. Ah Huat was also awarded a Master in Business Administration in 1999 from the University of Birmingham, U.K. In addition, he has passed the competencies assessment by IAL(WDA/CPE recognized body), and is an ACTA trained trainer and assessor.