Objectives

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This one-day workshop will help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

Benefits

• Increase your awareness of problem solving steps and problem solving tools
• Distinguish root causes from symptoms to identify the right solution for the right problem
• Improve your problem solving and decision making skills through identifying your own problem solving style
• Identify ways to think creatively and work towards creative solutions
• Recognize the top ten rules of good decision-making

Outline

• What is Problem Solving?
• Problem Solving Styles
• Earthquake! (Case Study)
• The Problem Solving Model
• Six Ways to Approach a Decision
• The Problem Solving Toolkit (including Gradients of Agreement, fishbone analysis, lasso, cost/benefit analysis, using criteria, and force field analysis)
• Thinking Outside the Box
• Peerless Data Corp (Case Study)

Facilitator Profile

Ah Huat is currently a lecturer of Logistics, Management, Marketing, Strategic Management and Human Resource Programs in Diploma, Degree and Post Degree programs. He is also a freelance lecturer and soft skills trainer. His clients include various reputable corporations/business schools/universities in Singapore.

He spent 20 years in Toshiba Singapore Pte developing, training, motivating and leading leaders. Besides speaking regularly to large groups of audience, he is also skilled in counseling and coaching individuals and team leaders. Ah Huat was trained in Japan in the “6 Sigma” technique and also won an award in Singapore while he was a “6 Sigma” project leader in Toshiba. He excelled in his previous tenure with Electrolux, and Rank Xerox, and was recognized as an effective and meticulous trainer.

Ah Huat has wide-reaching experience in organizational change, complexity and effectiveness. He has 35 years of working experience in Strategic Management, Marketing, Technical Staff Management, Call Centre Management and as a specialist in Logistics and Operations Management.

Ah Huat’s training experience includes lecturing at various universities such as Curtin University,Heriot-Watt University), Melior (Central Queensland University), as well as facilitating student/executive groups. Recently, Ah Huat was involved as a trainer with a customized program directed at McDonald managers in EASB.

He graduated from Thames Valley University, U.K., majoring in MIS; and acquired his Chartered Diploma in Marketing from the Chartered Institute of Marketing UK. Ah Huat was also awarded a Master in Business Administration in 1999 from the University of Birmingham, U.K. In addition, he has passed the competencies assessment by IAL(WDA/CPE recognized body), and is an ACTA trained trainer and assessor.