Objectives

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skills than the employees you supervise, because management tends to look for well-qualified to fill those roles.

Benefits

• Learn ways to prioritize, plan, and manage your time
• Identify your primary leadership style and techniques for maximizing that style
• Develop more flexibility to use other leadership styles
• Search for ways to overcome communication barriers
• Determine ways you can meet the needs of employees and co-workers through communication and coaching
• Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems

Outline

• Managing your time and energy
• What makes a good leader?
• Communication as a leadership tool
• The commitment curve
• Employee development models
• Dealing with conflict and difficult issues
• Techniques of successful leaders

Facilitator Profile

Dr Thomas Koo is currently Head of a Singapore Quality Award organization and has more than 15 years of extensive experience in both the private and public education and training sector. Presently, he is also lecturing in renowned university degree programs in Singapore.

He has trained students from various industry backgrounds in certificate, diploma and degree programs levels as well as adult learners. Dr Koo specializes in business subjects including Business Management; International Marketing; International Business; Marketing; Entrepreneurship; Communications, Economics; General Management; Marketing; Human Resource Management, Organizational Behavior, and Small Business Management.

Consistently rated highly by students, he has nurtured top students in every cohort and has won the ‘Best Trainer Award’ thrice.

Dr Thomas Koo’s industry credentials include strategic and advisory roles with Informatics Holdings Ltd and the Altron Education Group in areas of program and business development; courseware development, international franchisee training, articulation and credit transfer with overseas universities, global brand building for the Thames franchise system; franchise training and support for new and existing franchisees, centre setup and advising, testing and certification, and served as Vice Dean in the School of Business School and member of Academic Advisory Board. He was responsible for the regional expansion of the International Division and the financial aspect of all the centers locally and overseas including Singapore, Malaysia, Hong Kong, China, Indonesia, Philippines, Pakistan, India, Cambodia and Myanmar.

Dr Thomas Koo has led teams to win national and international competitions such as the “Best Overseas Virtual Enterprise” in the Hong Kong International Trade Fair; 2 Gold Awards in the National Innovation Quality Circle in 2006 and 2008 for an educational simulation software developed in-house; and winning “Voter’s Choice Award” and “1st Runner-Up Award” in the INNOVATE IT Challenge organized by the Singapore Management University.

He has also contributed to the Higher Education scene by serving as a judge for the Start-up@Singapore National Business Plan Competition by NUS to evaluate Business Plans since 2006.

In his current organization, Dr Koo has been awarded the “Outstanding Facilitator Award” for Productivity & Innovation; “College Commendations Awards” for Entrepreneurship Development and the INNOVA Award for leading in learning and innovation.

He is currently teaching Organization Change Management in Edinburgh Napier University’s degree programme. Most of the students enrolled in this degree programme are HR professionals.